AI Phone Agents in Scoreapps

AI Phone Agents in Scoreapps

AI Phone Agents let an AI handle real calls, answer frequent questions, collect information and route opportunities. In Scoreapps this extension is launched with Twilio integration so each customer can connect their own Twilio numbers and credentials.

Goal of this guide: understand what the customer configures, how to prepare useful instructions and how to review calls from the history.

Overview

What you need before starting

• An active Twilio account.
• The number or numbers you want to use.
• Clear instructions for what the agent should answer.
• Escalation criteria for collecting data, ending the call or requesting human help.

Configure an agent

• Agent name, welcome message, instructions, language, maximum duration, training context and Twilio phone numbers.

Call history

Call history lets you review completed, missed or failed calls, filter by agent and check that calls are assigned correctly.

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