MK Bot Replies | Scoreapps

MK Bot Replies

Introduction

While creating a campaign within Marketing Bot, you can enable the “AI Instructions” switch to tell the bot how to behave or respond.


Each campaign includes an AI training icon that allows you to train the campaign with various methods:

  1. Website or URL– Paste the URL of your website or documentation and press “Upload”. The bot will automatically crawl the site, find all the pages and display them for you to select the ones you want. This trains the bot to understand your content to answer questions about features, pricing, technical support, and more.


  1. PDF upload- Upload a PDF file (manuals, brochures, policy documents, etc.) and the system will extract its contents to feed the bot. For example, you can use the PDF of your service contract to have the bot respond to policy queries.

  1. Text instructions– Add plain text instructions, summaries, or notes that you want the bot to follow when answering.
  1. Question and answer pairs- Manually enter questions and answers to ensure accurate answers to very specific questions.

Benefits and implementation formats

Here are some practical ways businesses can benefit from AI Bot Responses:

  • Customer Support Automation– Train the bot with product guides or links from your help center to instantly respond to frequently asked questions, troubleshooting steps, or service queries.
  • Lead Qualification– Use question/answer pairs and text instructions to automatically capture and qualify leads based on interests, budget, or location.
  • E-commerce automation- Link your product catalog or upload a PDF of prices to respond in real time to questions about availability, discounts, delivery or return policies.
  • Policy and Documentation Assistance: for legal, insurance or human resources teams; Upload policy or contract documents and let the bot respond with exact references.
  • Share educational information– Allows the bot to assist with queries on course content, admissions, schedules and fees through brochures or academic documentation.
  • Engagement in sales and promotions– Feed the bot data from your campaigns or promotional material to automatically share offers, links to demos, or limited-time promotions.

Taking advantage of the function of AI Bot Responses, companies can scale their communication effortlessly, improve response times and offer a much more personalized experience, saving time and resources.

Make sure you always keep the bot trained with updated material to get the best results.


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