Custom SMTP Configuration in Scoreapps
Custom SMTP Configuration in Scoreapps
Custom SMTP allows emails sent by Scoreapps tools to use a consistent brand identity. It is especially useful for partners, agencies and accounts that need audits, notifications and automated communications to be sent from their own domain.
Goal of this guide: understand which details you need from your email provider, how to fill in each field and how to validate delivery before using it in real workflows.
Where to configure it
Main fields
| Field | Meaning |
|---|---|
| Enable custom SMTP | Turns this configuration on or off. |
| Sender name | Visible sender name for recipients. |
| Sender email | Email address used to send messages. |
| Default Reply-To name | Name shown when recipients reply. |
| Default Reply-To email | Mailbox where replies should arrive. |
| SMTP server | Provider host, such as smtp.yourdomain.com. |
| SMTP port | Connection port, commonly 587 for TLS or 465 for SSL. |
| SMTP username | Authorized sending user, usually the full email address. |
| SMTP password | Password or app password. Leave blank to keep the current saved password. |
| SMTP encryption | TLS, SSL or no encryption, depending on your provider. |
Recommended setup flow
- Ask your email provider for SMTP host, port, encryption, username and password.
- Enable custom SMTP.
- Fill in sender and Reply-To details.
- Save the configuration.
- Send a test email to a mailbox controlled by your team.
Common errors
- Wrong password or missing app password.
- Port and encryption mismatch.
- Sender domain not authorized for that SMTP server.
- Missing SPF, DKIM or DMARC records affecting deliverability.
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